THE FINANCE CHIEF INTERVIEW
“ Right now, what we need to ensure is that the AI’ s output is accurate and free of hallucinations,” he declares.“ The role shifts more toward controlling, testing value and managing internal alerts. These will be the new activities for people in finance, shifting away from pure transaction processing.” This perspective comes at a time when he says:“ Hotels are developing their own intelligence. We are creating tools to make sure that General Managers and hotel staff can manage almost everything very easily. Before, this data wasn’ t as aggregated, immediate, or automated. Now, knowing almost everything on the spot and online is a game-changer.” Predictive intelligence is another tool in the AI belt. Rafael clarifies that predictive analytics are disrupting the legacy strategy of focusing on the past so that finance leaders can instead look to the future.“ We can now add massive layers of external data to complement our internal data, checking competitors and regional surroundings to bring extra value all in one place. It becomes much more interactive.”
Advancing the mindset, not just the automation While it’ s true that AI can only be as good as the data provided, there must be a conversation about how to ensure humans are not left out. Some strategies ensure there is a human – in-the-loop step, while some make sure that the
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