On-Demand Webinar

Join Dominika Kampa, Head of AI at Admiral, Dan Clark, Group Head of Generative AI Tech Delivery, and Anna Neely, Financial Services Deployment Lead at ElevenLabs, as they break down how Admiral built and deployed a multimodal, multilingual AI agent across the UK, Italy, France, and Spain. Learn how they handle high-stakes interactions from 5-point authentication to sensitive bereavement calls and seamlessly hand off to human agents without losing context.

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Starting Where It’ s Hardest Why Admiral put AI agents on claims and crisis calls first- the moments that shape everything a customer thinks about their insure

What It Actually Moved The bar was high. How the agents cleared it on first contact resolution, handling time, and NPS

Getting It Singed Off Who had to approve it, what each review actually wanted to see, and which regulations shaped what the agent is allowed to do

Pilot to Production How to prepare for production: latency, peak concurrency, turn-taking