TECHNOLOGY
Financial Services business, and I’ ve now been here for over a year. We’ ve grown the team and evolved our industry offering, and we’ re starting to see some really encouraging results. For me, my career has been helping large financial institutions use technology to transform how they operate and ultimately deliver better outcomes.
Q. Do you feel as though CFOs have picked up in their use of real-time reporting in the last few years? Absolutely. We’ ve seen a real shift in what CFOs expect from their data. CFOs need to understand what’ s happening across their business in real-time and respond much faster. The challenge, particularly for large financial institutions, is that data is often fragmented across multiple legacy systems. You can have plenty of reporting but still lack a clear picture of how your business is actually operating which makes it difficult to identify issues such as cash-flow pressures. We want to demonstrate to regulators that decisions are grounded in business rules and operational reality. That’ s why I believe the finance industry is moving beyond real-time reporting and towards real-time operational intelligence. It’ s no longer enough for CFOs to know what is happening, they need to understand why it’ s happening and what to do next.
Q. What other finance trends have you noticed? One of the most interesting trends I’ ve noticed is how much the distinction between traditional banks and challengers is starting to disappear. We’ re seeing digital-first banks mature into large, established financial institutions, while incumbent banks are investing heavily to deliver the speed and experience customers have come to expect from fintechs or cloud-native banks. That changes the competitive dynamic. AI is accelerating the pressure. Every bank is looking at how it can use AI to improve customer
94 November 2026