service, reduce cost and make better decisions. But established institutions also have incredibly complex technology environments, often spanning decades of systems and processes. This is why we’ re seeing greater emphasis on modernising the experience without necessarily replacing the core. Banks need to understand how their operations work across those existing systems, identify where friction exists and then apply AI where it can deliver measurable value. The goal is to combine the agility associated with fintechs with the scale, trust and resilience of established financial institutions.
It’ s no longer enough for CFOs to know what is happening, they need to understand why it’ s happening and what to do next
Chris Johnston Head of Global Banking Celonis financechief. com 95